Terms of Use

Keepa (keepa.shop, shop pages on keepa.shop subdomains, and the Keepa chat) is run by [BUSINESS NAME] (RC [RC NUMBER]), of [REGISTERED ADDRESS]. “Keepa”, “we” and “us” mean that company.

These terms apply to everyone who uses Keepa: people who browse or chat, buyers, and sellers. By using Keepa, creating an account, placing an order or opening a shop, you agree to them. Our Privacy Policy and Refund & Returns Policy are part of these terms.

Sellers on Keepa are independent businesses and people. When you buy, you buy from the seller, and the seller is responsible for the item: that it is genuine, legal, as described and delivered. Keepa is not the seller of the items listed.

Keepa's role is to help you find sellers, to take your payment through Paystack (holding it until the order is settled when the order is paid into escrow; see “How your payment is handled”), to arrange tracked couriers where you choose one, and to decide disputes about refunds.

• You must be at least 18, or use Keepa with a parent or guardian's permission.
• You can browse and chat without an account. To pay, you need a free account, and Keepa may ask you to verify your NIN once.
• Sellers verify their identity to get paid: NIN for payouts, then BVN to sell items above ₦300,000, and optionally a live selfie. Details are in the Privacy Policy.
• Give true details, keep your sign-in safe, and tell us at once if you think someone else has used your account.
• One identity can verify only one account.

Keepa's chat uses AI to understand what you need and suggest listings. It works from what sellers have listed and told us, and it can make mistakes. Check the price, delivery fee, delivery time and item details on the checkout screen before you pay: those are what you agree to.

Sellers' assistant can suggest changes to their shop, but nothing changes until the seller approves it. Sellers remain responsible for their listings.

• An order is made when you complete checkout. You then have 24 hours to pay; unpaid orders are cancelled and the item goes back on sale. You can cancel an unpaid order at any time.
• You pay through Paystack, by bank transfer or card. Keepa never sees your full card details.
• The price you pay is the item price plus the delivery fee shown at checkout. Buyers pay no Keepa fee. If a payment arrives after the order was cancelled, we send it back.

Each order is paid in one of two ways: into Keepa's escrow, or straight to the seller through Paystack. Which one applies is shown at checkout and on your order page, and it doesn't change after you pay.

Escrow orders. When you pay, the money does not go to the seller. Keepa holds it until one of these happens:

• You confirm delivery. The seller is paid straight away. Only confirm once the item is in your hands, because this can't be undone.
• 3 days pass after delivery without you reporting a problem. The payment is then released to the seller automatically.
• The seller cancels or can't fulfil the order. You get a full refund.
• A dispute is decided by Keepa staff (see “Problems with an order”).

Held money sits in Keepa's account with our payment provider, Paystack. It earns no interest for buyers or sellers. Sellers can't release held money themselves.

Direct orders. Paystack splits your payment at checkout: the seller's share goes to the seller's bank account (usually the next working day) and Keepa's fee goes to Keepa. Keepa does not hold the money. You can still confirm delivery and report a problem, and Keepa still decides disputes. If you're owed a refund, it is sent to you through Paystack and taken from the seller, including from their future sales on Keepa.

• Delivery options and fees are shown before you pay. Within the seller's state, the seller may deliver with their own rider. Between states (and sometimes within them), delivery is by a tracked courier booked through our delivery partner, Shipbubble.
• Delivery times are estimates from the seller or the courier. Give a correct address and phone number, and be reachable.
• An order counts as delivered when the courier reports it delivered or the seller marks it delivered. If that's wrong, report a problem before the 3 days run out.
• The delivery fee pays the rider or courier. It is refunded if the seller cancels, but not on a partial refund, because the delivery took place.

If an item doesn't arrive, arrives damaged, is the wrong item or isn't as described, use Report a problem on the order before you confirm delivery, and within 3 days of delivery. Describe what happened and add up to 4 photos.

• On an escrow order, the payment stays on hold while the problem is open.
• The seller has 48 hours to reply or refund you.
• Keepa staff then look at both sides, the photos and the delivery record, and decide to: refund you in full, refund part of the item price, or decide for the seller (on an escrow order, releasing the payment to them).
• Both sides must answer our questions honestly and quickly. We may decide on the evidence we have.

Our decision settles the refund on Keepa, and on escrow orders where the held money goes. It doesn't take away any right you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018, to pursue the seller directly. Full details are in the Refund & Returns Policy.

If you sell on Keepa, you agree to:

• List only items you have, or can get and deliver in the time you state, at the price shown.
• Describe items honestly, including condition (new, UK used, refurbished, used), faults, size and colour, with real photos.
• Keep stock, delivery areas and delivery times up to date, and pause listings you can't fulfil.
• Hand items over to the rider or courier well packed, on time, and mark own-rider deliveries delivered only when they are.
• Answer buyer questions and disputes within the time Keepa gives you.
• Cancel and refund through Keepa if you can't fulfil an order. Don't ask buyers to pay you outside Keepa for an order made here.
• On direct orders (paid straight to you), let Keepa recover any refund you agree to or Keepa decides, including from your future sales and payouts.
• Pay your own taxes and hold any licence your goods need.
• Follow Nigerian law, including consumer protection, product safety and intellectual property law.

If you cancel after a courier has been booked and the booking can't be cancelled, the courier cost is taken from your next payouts.

• Listing is free. Keepa charges sellers a commission of 5% of the item price on each completed sale. The delivery fee is not included in the price the fee is worked out on.
• Where VAT applies to our fee, it is added on top of the fee. Keepa issues a tax invoice for the fee with each payout.
• Keepa pays the payment processing fees.
• On escrow orders, when a payment is released, we pay the item price minus our fee (and any VAT on it) and any amounts you owe Keepa, such as courier costs from late cancellations, to your bank account.
• On direct orders, Paystack sends your share to your bank account when the buyer pays, with our fee (and any VAT on it) taken out at the same time. Amounts you owe Keepa may be taken from later sales.
• Payouts and direct payment need a verified NIN and a bank account in your verified name (staff may allow a business account in your name). Until you have them, your orders are paid into escrow.
• On a partial refund, the fee is charged only on the amount you keep.
• We may change our fees with at least 14 days' notice. Changes don't affect orders already paid.

Some of Keepa's AI tools for sellers, such as the seller assistant, the Studio design chat and AI listing drafts, may use Keepa AI credits. Buyers never pay for AI. Selling, orders, delivery and payouts never need credits.

• What they are. Credits are a prepaid allowance for using Keepa's AI tools. Each use takes credits based on how much work the AI did. Your balance, recent use and what each tool usually costs are on your Credits page.
• Monthly allowance. Keepa may give shops free credits each month. Where it does, it may require a verified NIN and gives one allowance per person. Free credits end at the end of the month they are given for.
• Buying credits. You pay through Paystack at the price shown before you pay. Purchases are final and not refundable, except that if the AI fails, errors or stops before finishing, the credits for that use are returned to your balance automatically.
• Expiry. Bought credits expire 12 months after purchase, or after the period shown on the Credits page when you buy them. Expired credits can't be restored.
• No cash value. Credits are not money. They can't be cashed out, transferred to another account or shop, or sold, and they are not paid out if your shop closes.
• Changes. We may change credit prices, pack sizes, the monthly allowance or what each tool costs. We'll give notice on Keepa before price changes apply. Credits you already have keep their expiry date.

Don't list, sell or ask for:

• Anything illegal in Nigeria, stolen, or that you have no right to sell.
• Fake, counterfeit or replica goods, or items that infringe someone's trademark or copyright.
• Weapons, ammunition, explosives, fireworks or parts for them.
• Illegal drugs, drug paraphernalia, and prescription-only medicines.
• Medicines, food, drinks or cosmetics that aren't NAFDAC-registered where registration is required, or that are expired.
• Alcohol or tobacco and vaping products sold to anyone under 18.
• Live animals, endangered wildlife or products made from them.
• Human body parts or fluids.
• Hazardous materials such as flammable liquids, gas cylinders or toxic chemicals.
• Adult or sexual content, or anything that sexualises children.
• Personal data, accounts, SIM cards registered to someone else, or documents such as IDs, passports or certificates.
• Money, gift cards, crypto, investments, loans or “double your money” schemes.
• Recalled or unsafe products, and items that need a licence you don't hold.

We may remove any listing, cancel orders for it and refund the buyer.

• No fraud, fake orders, fake reviews, or rating your own shop.
• No harassment, threats or hate in chats, questions, reviews or disputes.
• Don't try to break, overload, scrape or get around Keepa's security or limits, including the chat's usage limits.
• Don't upload anything that isn't yours to share, or that contains other people's personal details.

You own what you upload: photos, descriptions, shop designs, reviews and messages. You let Keepa use, copy, resize and show it to run and promote Keepa and your shop, for as long as it is on Keepa and for a reasonable time after you remove it.

Reviews are public and show your first name and initial. We may remove reviews or listings that break these terms.

We may hide listings, pause a shop, hold payouts or suspend or close an account if we reasonably believe someone has broken these terms or the law, put buyers at risk, or if a payment, identity or chargeback needs looking into. Where we can, we'll tell you why and give you a chance to respond.

Money held for open orders is still settled under these terms. If fraud is involved, we may hold it for as long as is reasonable and lawful, and report it to the authorities.

You can stop using Keepa at any time. To close your account, contact [SUPPORT EMAIL].

We work to keep Keepa running and accurate, but it is provided “as is”. We don't promise it will always be available or error-free, and we are not responsible for what sellers list or say.

As far as the law allows:

• we are not liable for indirect losses, such as lost profit, lost business or lost data;
• for any one order, our total liability is limited to the amount paid for that order; otherwise it is limited to the greater of the fees you paid Keepa in the last 12 months and ₦50,000;
• we are not responsible for delays or failures caused by things outside our reasonable control, such as bank, network or courier outages.

Nothing in these terms limits liability for fraud, for death or injury caused by negligence, or anything else that Nigerian law doesn't allow to be limited.

You agree to cover Keepa's reasonable losses caused by your breach of these terms or the law, such as a seller selling a counterfeit item.

• We may update these terms. For important changes we'll give notice on Keepa or by message before they apply. The version in force when you place an order applies to that order.
• These terms are governed by the laws of the Federal Republic of Nigeria.
• If we can't settle a disagreement with you within 30 days of talking it through, it goes to the courts of Lagos State, unless consumer law gives you the right to use another court.
• If one part of these terms can't be enforced, the rest still applies.

Contact: [SUPPORT EMAIL], or write to [BUSINESS NAME], [REGISTERED ADDRESS].